"Sail & Ski has been a member of a Performance 20 Group for more than 10 years. We have never attended a meeting without taking away one or two ideas that have been of substantial value. Led by the moderator, the discussions that take place during the meetings are stimulating and profitable. We don’t always like what we hear but we never discount the value of the constructive criticism offered by our peers concerning our dealership operations. That is how we learn and how we improve our customer and employee satisfaction while maintaining profitability.
For selected meetings, the group invites departmental managers to attend and participate. The learning experience and the empowerment that results from their participation has been invaluable. "
- Rod Malone – Sail & Ski Centers
"We feel being part of our Performance 20 Group has been the key driver in pushing us to the level of success and growth we have seen over the last several years. Performance also moderates Service and Parts Groups. We are also seeing huge benefits in this group. Performance is always pushing us to achieve the best results in our operations and helps us as dealers in leading the discussion as to what is driving the numbers, good or bad. I feel that any dealer can benefit from a relationship with a 20 Group run by Performance and are missing a great opportunity by not doing so.”
- Katie Knoll – Power Boats, Inc.
"After years of ignoring Sea Ray's advice to join a "20 Group", we finally joined a group sponsored by Performance Incorporated, and we have been so pleased with the results. The opportunity to meet and discuss issues with our peers has proved invaluable. It has helped us bring our business up to the next level. Performance Incorporated does a first class job facilitating not only yearly meetings, but also our monthly statements. They are always there when we need them. "
- Mark and Wendy LaLonde - Hutchinson's Boat Works, Inc.
"I have been an active member of the 20 Group program for the past ten years. The learning experience from both the moderators and my fellow boat dealers has been exceptional. I look forward to attending each meeting to share information and perform a spot check on my own dealerships performance. I can’t think of one meeting where I didn’t come back home loaded with notes and a plan of things to accomplish.”
- Jeff Truesdale - Clarks Landing Boat Sales
"During my attendance at our performance meetings, I cannot say enough about the outstanding facilitation of the excellent productive meetings that our moderator holds, providing the opportunity for open, honest dialogue that has resulted in brainstorming ideas and initiatives to assist in moving our business forward. The productive yet challenging questions/discussions during our performance meetings regarding profits, controlling expenses, people and ensuing growth of the business has been very reflective, thought provoking and helpful! Being a member of our performance group has assisted in my personal growth as a leader, many familiar challenges shared during our meetings have been very advantageous. The wealth of knowledge of the facilitator is very admirable and beneficial at the meetings and throughout the year.”
- Jaye-Lynn Gooch - M&P Mercury Sales Ltd./M&P Yacht Centre
