About Us

Our History

Performance Incorporated was established in 1974. The founder had worked for NADA and believed there was a need for a 20 Group type program in the Canadian automobile dealer market. As a result of a 10 year non-compete agreement with NADA, he worked exclusively with Canadian automobile dealers applying the experience he had gained with NADA to establish the newly named Performance Groups program. Performance Incorporated remains to this day the market leader in Canada, delivering Performance Groups programs across the country in both English and French.

Upon the expiry of the non-compete agreement, Performance began to aggressively solicit the U.S. market and is now firmly entrenched as a supplier of Performance Groups.

In the intervening years Performance expanded in many areas based in large part through referrals of satisfied clients:

The provision of data processing and composite services for several manufacturers began in 1986.

In 1988, Management Performance Groups for Fixed Operation Managers and Sales Managers were created to help develop the skills of the management teams of our client automobile dealers.

In 1990, Performance developed the accounting statement and chart of accounts for SeaRay Boats along with Performance Groups for SeaRay boat dealers.

In 1992, Performance entered the heavy-duty truck market, establishing Performance Groups for heavy-duty truck dealers and providing data processing and composite services for OEM’s.

In 1993, Performance purchased Gorman Planning out of Virginia Beach. Gorman Planning was a leading provided of 20 Group Services to RV Dealers.

Performance has continued to expand by offering Performance Groups programs for many different industries including Truck Accessory Dealers, Photography Stuios, Home Hardware Dealers, Motorcycle Dealers, Outdoor Sport Dealers and ABBRA/Marina Dealers.

In 1994, ADP purchased Performance Incorporated. The clout of a Fortune 500 Company has fueled our multi-pronged growth and has helped Performance Inc. to provide superior client service.

Currently, there are more than one hundred Performance Groups. Combined with the manufacturer services division, Performance Incorporated processes over 2000 financial statements per month.

In an effort to support the Performance Groups Program, several successful products have been developed: The Multi-Franchise composite allows an apple to apples comparison of the financial performance of different franchise dealerships. With the advent of market consolidation and single owner dealer groups, this product has become more and more in demand.

The Forecast/Trend Composite allows dealers to trend all operating and financial aspects of their dealership for the last 12 months and the last five years. This product is also used to assist dealers in creating accurate, functional forecasts that are monitored through the Forecast composite.

Performance Inc. also provides a specialized F&I composite which allows in depth analysis of all aspects of the workings of the Business Office, both at on a group and dealership comparison basis.

The web based Pre-Owned Vehicle Analyzer (PVA) was introduced in 2001 and has been a very successful tool for dealerships in effectively managing their used vehicle inventories.

This year, Performance introduced our most technologically advanced product, the webComposite. The webComposite is an internet based product that allows dealers to selectively compare, trend, and sort all of the information in a traditional composite. The webComposite is a ground breaking product that will dramatically alter the traditional thinking of a composite.

Although Performance Groups are the core of our business, Performance Incorporated also provides a wide range of consulting and training services in the areas of Variable Operations, Fixed Operations and Business Management.

Performance provides these services both under contract to several manufacturers as well as on an individual dealer basis. The proven improvement in performance brought about by this training and consulting is well documented and as such has made this the fastest growing part of our business.

Our training consulting programs range from single day, open enrollment courses in a variety of Business Management and Fixed Operation topics, to several day, in-dealership performance assessment and improvement programs. A full list of these offerings is shown under the Training/Consulting tab.